SHIPPING INFORMATION

We try to keep our shipping costs as low as possible and offer the cheapest option based on the weight of your order.

Orders must be made before 4pm in order to be shipped same day. We are unable to ship orders Bank Holidays and Weekends.

FREE Delivery for orders over £150 (ex VAT- UK Mainland only)

UK MAINLAND SHIPPING INFORMATION

We use Royal Mail and Parcelforce for UK Mainland deliveries.

We are now able to offer RM Special delivery – Mon-Sat deliveries. For anything over 2kg in weight will need to be priced on request via email or telephone.

Royal Mail Tracked 48*	2-3 Working days	£3.98
Royal Mail Tracked 24* Long Item Delivery  (1m or over)	1-2 Working days  Next Working Day	£5.45 £8.40
ParcelForce 24	Next Working Day**Order by 4pm Mon-Fri	£5.99
Parcelforce AM	Next Working Day (Pre 12pm) Order by 4pm Mon-Fri	£14.40
Saturday	Specific day delivery Book before 4pm Friday	£13.20

* Not permitted items are quantities of aerosols, over 2kg in weight and liquids. Liquids and aerosols cannot go by post to Ireland, Scotland or Jersey (Even though you may get through the cart with it).

** Some Scotland Post codes may take 2-5 days to arrive. Order by 4pm Mon-Fri

SCOTTISH HIGHLANDS AND REMOTE AREAS SHIPPING INFORMATION

Next working day delivery is not available for the Scottish Highlands and some remote areas where an additional charge may apply.

COURIER

(Northern Ireland, Isle Of Man and Isles of Scilly 2-3 days)

£24.00 inc

(Scottish Highlands/IOW 2-3 days)

£18.00 inc

We no longer able to offer a delivery service to Jersey or Guernsey.

 

SHIPPING TERMS

1. Although we offer a Next Day delivery there is not a 100% Guarantee that your order will be delivered next day, we always despatch on time but couriers don’t always deliver. We cannot offer any refunds if it is a day late.

2. In the unusual event where delivery is repeatedly refused or no effort is made to accept delivery, we reserve the right to pass delivery and return courier costs to the customer.

3. Orders despatched on Friday will not be delivered on Saturday unless the Saturday delivery option is selected at checkout.

4. Back orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

5. Royal Mail 2nd class deliveries may take over 5 days at busy times. We have to allow up to 14 days for the order to be delivered before we can resend or refund to declare it as lost.

6. Our leave safe policy is at the responsibility of the homeowner if a specific place has been given and delivered to, should it be stolen. If we have chosen to leave safe and not been instructed to by our customer, then we take responsibility should it be stolen.