Terms and Conditions

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Terms and Conditions

SHIPPING AND HANDLING   FREE NEXT WORKING DAY DELIVERY IS OFFERED OVER £150 EX VAT

COURIER DELIVERY CHARGE MADE TO OUR VALUED CUSTOMERS IS LESS THAN, OR THE SAME AS WE PAY THE COURIER FOR THE DELIVERY.

24-48hr delivery service will be provided on orders placed before 4pm. (excluding weekends and Bank Holidays) You select your delivery option/price during the order process.

Items going to Scotland north of Edinburgh may take 2/3 days

Our NEXT WORKING DAY delivery option @ £5.99 inclusive gives you the following:

NEXT WORKING DAY DELIVERY (UK Mainland addresses)

Orders arriving before 4pm Monday to Friday will be despatched the same day. Orders placed on Friday will not be delivered on Saturday as this is not considered a Working Day by the couriers, orders placed on a Friday will be delivered the following Monday.

Many of our products cannot be sent by post due to being a liquid, contains insecticide or over restricted size/weight. If the product cannot come by post then you will not be offered this option.

Please note

  1. We are unable to despatch on Saturday, Sunday or Bank Holidays
  2. Although we offer a Next Day delivery for everything there is not a 100% Guarantee that your order will be delivered next day, we always despatch on time but couriers don’t always deliver!!.

We promise to send your parcel either by Next Day Courier or Royal Mail Next Day Special Delivery. These services are usually very reliable but outside factors sometimes cause delay. Over 97% of our Next Day deliveries arrive next working day (Sat/Sun & Bank Holiday are not considered a working day by the couriers).

  1. Customers in Scottish rural areas should expect a two-three day delivery (sorry for that!).
  2. Our couriers are instructed to “Leave Safe” if you are not at home at time of delivery. (excluding high value orders).
  3. In the unusual event where delivery is repeatedly refused or no effort is made to accept delivery, we reserve the right to pass delivery and return courier costs to the customer.

We send all post items via ROYAL MAIL. These items sometimes arrive the next day but can take up to 1-3 days for 1st class 3-7 days for 2nd class to arrive. If you are out at the time of delivery and the package will not go through your letterbox, the postman will attempt to leave with a neighbour or leave a card to notify of an attempted delivery.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in one business day unless you have selected delivery by post.

Items going to Scotland may take 2/3 days if the address it far from the major cities.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Payment Provider

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

LEAVE SAFE Instructions

Our leave safe policy is at the responsibility of the homeowner if a specific place has been given and delivered to, should it be stolen. If we have chosen to leave safe and not been instructed to by our customer, then we take responsibility should it be stolen.